Frequently Asked Questions
Find quick answers about shipping, commissions, returns, payment, canvas prints, and contacting Asali Studio.
How are paintings shipped?
Paintings are shipped with trusted carriers such as USPS, UPS, and DHL, and are packed carefully with insurance and tracking. Most paintings larger than 16" x 20" that are shipped overseas outside the US are sent rolled in a tube for safer and more practical international delivery. For more details, please visit the shipping information
Do you make commissions?
Yes. Asali Studio accepts selected commissions. Commissioned paintings are created with the same care, archival materials, and hand-finished quality as the original works. If you would like to discuss a custom painting, please use the contact.
Are there customs fees on paintings?
International orders may be subject to customs duties, import taxes, or local handling fees depending on the destination country. These charges are determined by your local customs office and are the responsibility of the buyer.
What is the return policy?
Returns are handled according to the studio’s return policy. For full details, please see Return Policy.
What payment methods do you accept?
Payments are accepted securely online. Available options may include major credit cards, debit cards, PayPal, and other secure checkout methods shown at the time of purchase.
What are canvas prints?
Canvas prints are high-quality reproductions of original paintings, printed on canvas to preserve the look, texture, and atmosphere of the artwork. They are a beautiful and more affordable way to collect a favorite image from Asali Studio.
How long does shipping usually take?
Shipping times vary depending on the artwork and destination. Ready-to-ship paintings are generally dispatched promptly, while prints and commissioned paintings may require additional preparation time before shipment.
Are the materials archival?
Yes. Asali Studio uses professional-quality materials chosen for beauty and longevity, including archival surfaces, carefully selected pigments, and studio practices intended to help the work endure over time.
Can I request a painting to be framed?
For some works, framing may be available upon request. Please contact the studio if you would like to ask about framing options before purchase.
What is the best way to contact you?
The best way to reach Asali Studio is through the contact. You may also get in touch directly by phone or email:
Phone: 703-909-5679
Email: Asali.Studio
Contact page: Contact